Return and Refund Policy
We hope you will be completely satisfied with your purchase from LS Cosmetics. However, if for any reason you wish to return an item, we are here to help.
We accept returns within 14 days of receiving your order. Returned items must be in their original condition, unused and unopened. Please contact us before returning any item to firstname.lastname@example.org.
Return costs are your responsibility and we recommend using a delivery service with a tracking number to ensure the safety of your return. We are not responsible for items lost in transit on return.
Once we have received your return and checked that the items are in good condition, we will refund the full amount of your order, including the initial delivery costs. Return costs will not be refunded.
What happens if I don't receive my package?
If you have not received your package within the estimated delivery time, please check your tracking number and contact the carrier for further information. If the package appears to have been lost in transit, please contact us at email@example.com so that we can help you find a solution.
What happens if products are missing from my package?
If you received an incomplete package, please contact us immediately at firstname.lastname@example.org so that we can help you solve the problem.
Where are the reimbursement funds transferred?
Refund funds will be transferred to the same account used to pay for the original order.
How long does a refund take?
Refunds are usually issued within 3-5 business days of receipt and verification of your return. However, there may be additional delays depending on your bank or payment method. If you have not received your refund within the estimated timeframe, please contact us.