Thanks for shopping at Sweet & Scarce! This section is for commonly asked questions we get from our amazing customers! As we continue to see the same questions pop up, we will continue to grow this list. We are hoping that this list comes in handy when you are inquiring about your orders or if you are just wanting general information about us as a company.
Sweet & Scarce is a brand of Sweet & Scarce LTD, located in UNITED KINGDOM REGISTRED N°13243236
Our management and customer service teams reside in LONDON 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM; However, we have warehouses in USA and Europe, and that is where our warehouse teams reside.
US Adress: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
EUROPE Adress: Lidostas parks, Marupes novads, Latvia LV-21
Coronavirus is spreading so rapidly, many places are shutting down, which means many people are not working. People are getting laid off, and mail carriers are slowing down. THIS CAN AFFECT YOUR ORDER AND DELAY SHIPPING/DELIVERY TIMES.
Also, since the warehouse teams are practicing social distancing, it is highly likely that if you order multiple items, they will be shipped in DIFFERENT PACKAGES. This means you might get multiple tracking numbers.
This could affect your orders as well and can extend the shipping times. If you have ANY QUESTIONS, please let us know. All that we ask for is that you be patient as we get through these difficult times.
WILL MY PACKAGE ARRIVE IN TIME FOR THE HOLIDAYS?
All depends on when you place your order. If you order in late November or any time in December, it is possible… but IT IS NOT A GUARANTEE! Again, our packages are shipped internationally, and the holidays are really the worst time to do online shopping.
During the holiday season, everyone is ordering online. Mail carriers are backed up due to all the shipping they must perform. As a result, shipping and delivery take a bit longer. Consider all of that and consider the fact that you are ordering something that is being shipped to you internationally. It’s going to take a while to get to you.
Basically, if you are willing to get someone a gift for Christmas day, please think deeply before for placing an order. If the package does not come on time it is not our faults. It is not the faults of our warehouse teams. And it is not the mail carriers’ faults. It is the nature of online shopping during the holiday season, so think carefully before you order for the holidays.
I ORDERED MORE THAN 1 ITEM, BUT I ONLY RECEIVED 1. WHERE ARE MY OTHER ITEMS?!
No worries. They are coming. We have a couple of warehouses and many departments. As a result, sometimes, not all the items you ordered are in the same department or the same warehouse. When this happens, your items may not be shipped together and each item will be shipped separately.
In the event that this does happen, you will get tracking numbers for all the items you ordered, so please make sure to check your inbox for order updates. If you are still confused, feel free to contact us.
IT’S BEEN A MONTH AND MY PACKAGE STILL HASN’T ARRIVED. WHAT CAN WE DO ABOUT THIS?
As mentioned, it does sometimes take a while for packages to arrive. This can be due to a series of things. However, if your package has not arrived and it’s been over a month, let us know.
Sometimes a package can get stuck at a checkpoint for an extended period before it is ready to make its journey to your mailbox or doorstep.
Other times, a package will be on its way, but the mail carrier forgot to update the tracking. This does happen sometime as well.
If you have waited a little bit over a month for your package, please contact us and we will look into for you and discuss next steps. firstname.lastname@example.org.
Again, since we are dealing with COVID-19 issues around the world, there may be some issues with delivery and shipping times. We ask you to be patient.